Privacy Policy

This policy explains how Flare Technical Services LLC ("Flaretech", "we") collects, uses and protects personal data when you use our website flaretechnical.com, the GasConnect gas billing portal at flaretechnical.com/portal, and the GasConnect mobile app (together, the "Services").

Who we are

Flare Technical Services LLC, Al Shamsi Warehouse, 16 Damascus Street, behind Al Qusais Plaza, Al Qusais Industrial Area 2, Dubai, UAE. Trade licence register no. 1008662. For any privacy question or request, contact us at info@flaretechnical.com or +971 4 264 0072.

What we collect

• Account details: your name, email address, mobile number, building, flat number and gas meter serial number. These are usually provided when Flaretech connects your gas supply.
• Meter readings and photos: the readings you submit, the photo of your gas meter, the time the photo was taken and, if you allow it on your device, the approximate location where it was taken (to confirm the photo was taken at the meter).
• Billing records: invoices, usage, payments, receipts, security deposits and prepaid balances.
• Payments: card payments are processed by our payment provider (Stripe). We receive confirmation of the payment, but we do not receive or store your full card number.
• Sign-in: we send one-time sign-in codes to your email or WhatsApp. We keep a record of sign-ins for security.
• Enquiries: the details you send through our contact form.
• Technical data: our hosting providers record basic technical information such as IP address, browser and device type, to keep the Services running and secure.

How we use it

• To provide your gas billing service: checking meter readings, calculating and issuing bills, and managing deposits and prepaid balances.
• To take payments and send receipts.
• To contact you about your account by email and, if you have given us a mobile number, WhatsApp (bills, reminders, receipts, sign-in codes).
• To keep accounting and tax records required by UAE law, including VAT records.
• To prevent fraud, misuse and errors in billing, and to keep the Services secure.
• To answer your enquiries.

We do not sell your personal data, and we do not use it for advertising.

Who we share it with

We share personal data only with providers that help us run the Services, under agreements that protect it:

• Supabase: our database and secure file storage (meter photos). Data is stored in the Supabase Mumbai (India) region.
• Vercel: hosting of our website and portal.
• Resend: sending emails such as bills, receipts and sign-in codes.
• Stripe: card payment processing.
• Meta (WhatsApp Business): WhatsApp messages, if you have a mobile number on your account.

We may also share information with the building owner or management where needed to provide your gas supply, and with authorities when the law requires it. Some of these providers process data outside the UAE; we only use providers that protect it appropriately.

How long we keep it

We keep your account and billing records for as long as you are our customer, and afterwards for as long as UAE law requires us to keep accounting and tax records (currently at least five years). Meter photos are kept with the bill they support. When records are no longer needed, we delete them.

How we protect it

Data is encrypted in transit. Customers can only see their own account. Meter photos are stored privately and shown only through short-lived secure links. Staff access is limited to the people who need it, and every billing action is recorded in an audit log.

Your rights

You can ask us to give you a copy of your personal data, correct it, or delete it, and you can withdraw any consent you have given (for example, location access on your phone). Some records, such as invoices and payments, must be kept for the period the law requires even if you ask us to delete your account. To make a request, email info@flaretechnical.com. See also how to delete your GasConnect account.

Children

The Services are intended for adults responsible for a gas account. We do not knowingly collect data from children.

Changes to this policy

We may update this policy. The date at the top shows when it last changed. Significant changes will be shown in the portal or sent by email.

Contact

Flare Technical Services LLC, Al Shamsi Warehouse, 16 Damascus Street, behind Al Qusais Plaza, Al Qusais Industrial Area 2, Dubai, UAE
Email: info@flaretechnical.com · Phone: +971 4 264 0072